Terms and Conditions of Booking and Code of Conduct

Please read through the following Terms and Conditions of Booking and our Code of Conduct. These conditions form the basis on which you can book onto a class with us, visit us and our website and/or make a booking with us to see a performance. Please read them carefully as they contain important information.

This site is owned and operated by the salon:collective LLP (“the Salon”). If you do not agree with any part of these terms and conditions do not continue with your order.

If you have any queries about these terms and conditions or if you have any comments or complaints please contact us using the details below.

This Site and related Services are provided by the salon:collective LLP (“the Salon”) whose registered office is 9 Bonhill Street, London EC2A 4DJ. VAT number 258843170. A limited liability partnership registered in England and Wales, Company Number OC373804.

How to contact us:
Should you need to contact us you can do so either by post at 9 Bonhill Street, London EC2A 4DJ or via email at hello@thesaloncollective.org or by telephone on 0844 357 0417

The Contract Between Us
We must normally receive payment of the whole of the price for the goods or services that you order before your order can be accepted. Payment of the price for the services represents an offer on your part to purchase the services, which will be accepted by us only when a confirmation of acceptance is sent by us. Only at this point is a legally binding contract created between us.

In the event we offer a payment plan such as deposit payment or payment by instalment we will make clear on the website site the total price payable and the payment deadlines. An initial payment will be required by you at the time of booking to represent an offer on your part to purchase goods or services from us.

Age restriction
You may not enter into a contract with us if you are under 18 years old at the time of booking. You must be 18 years old minimum to train with us.

Acknowledgement of Your Order
To enable us to process your order, you will need to provide us with your email address. We will notify you by email as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.

Ownership of Rights
All rights, including copyright, in this website (www.thesaloncollective.org) and all associated websites including but not limited to our booking website www.thesaloncollective.as.me are owned by or licensed to the Salon. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

Accuracy of Content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all services have been described accurately.

Damage to Your Computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

The services will be provided within an agreed timescale, and time is not of the essence of the contract.

All tickets for performances or classes, courses or training are sold subject to the Salon’s right to make any alterations in the advertised teacher(s), cast or programme details.

Ordering errors
You are able to correct errors on your order up to the point on which you complete the ordering process. You are entirely responsible for entering your details correctly on the Online Booking Form. By booking online you warrant to the Salon that all details supplied by you are true and accurate.

The prices payable for services that you order are as set out on our website (“the Price” or “the Fee”. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.

Payment Terms
Unless otherwise stated the Fee for a Course, Class, Event or Performance is payable in full at the point of ordering.

We will take payment upon receipt of your order from your credit or debit card. We accept no liability if our services are delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the services from you, then we can refuse to process your order and/or suspend any further services. This does not affect any other rights we may have.

Payment Plans and Late Payment Charges
We may, for certain classes, accept payment by instalment. In the event this is offered, you committing to pay the full amount for the service or course at the point of ordering.

In the event you were given a Pay by Instalment option but do not complete the Training or Course for any reason whatsoever, including but not limited to being removed from a course for a breach of our Code of Conduct, no refund of the Fee in whole or in part will be payable to you.

In the event the Salon has agreed a payment plan you all payment deadlines must be strictly adhered to. Late payments may incur additional Fees and/or Charges. In the event a payment deadline is missed the outstanding Course Fee will be immediately payable in full.

Interest on overdue payments shall accrue from the date when payment becomes due calculated on a daily basis until the date of payment at the rate of eight percent [8%] per annum above the Bank of England base rate from time to time in force. Such interest shall accrue after as well as before any judgment. In addition to late payment interest fees the Actor will be liable for all additional debt-recovery fees.

You agree to pay all accounts in full and not exercise any rights of set-off or counter-claim against invoices or demands for payment submitted by the Salon.

The Salon reserves the right to remove, for any reason whatsoever, the ability for a customer to pay by instalments.

Discounts and Offers
All offers and discounts provided by the Salon are subject to availability and supplied at our discretion and as available at that time. Discounts and offers are not retrospective. The Salon reserves the right to amend offers and discounts at any time.

Cancellation rights
Bookings for Drop-in Classes are non-refundable and non-transferable. Drop-in classes may be rescheduled via the online system up to 24 hours before a class starts.

Drop-in classes purchased in advanced must be used within 180 days of the purchase date.

All other bookings with us for Courses, Training and Performances are non-refundable and non-transferable.

Cancellation by us
We reserve the right not to process your order if:
1. We have insufficient staff or resources to deliver the services you have ordered;
2. We have insufficient number of customers who have signed up to the service
3. The venue where the course, training or performance was due to take place has cancelled our booking with them.
4. One or more of the services you ordered was listed at an incorrect price due to a typographical error.

If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.

Right to refuse orders
We reserve the right to refund your money and deny access to the Services or withhold orders:
1. If we are unable to verify your relevant credentials.2. If we find orders have been made with false information, or where we find that there has been any fraudulent or criminal activity associated with the person or company concerned.
3. In the event of obvious inaccuracies in prices, except that we may fulfil your order at the correct price.
4. If we are unable to obtain payment authorisation from the issuer of your payment card.
5. If you have previously been excluded from training with us or attending our performances or associated services in line with our Code of Conduct or we deem you to be potentially disruptive to the learning and/or performance environment.

We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.

Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.

Nor do we accepts liability for any losses incurred by you including but not limited to travel and associated expenses in the event a course or performance is cancelled or rescheduled.

The Salon’s (or the relevant third Party’s) total liability under the above clauses shall be limited to the total price paid for your purchase for a course or performance.

Nothing in these terms and conditions is intended to limit our liability to you for any death or personal injury resulting from our negligence.

If you breach these terms we may suffer loss. You agree to indemnify us against any and all claims, actions, suits or proceedings, as well as any and all losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising out of any non-compliance by you with these terms and conditions.

The above indemnity includes any breach by you of our Code of Conduct (below).

Data Protection
We agree to comply with all applicable data protection legislation, including but not limited to the Data Protection Act 1998.

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at 9 Bonhill Street, London EC2A 4DJ and all notices from us to you will be displayed on our website from time to time.

Changes to Legal Notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

Law, Jurisdiction and Language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

Invalidity and Severability
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

You acknowledge and agree to be bound by the terms of our privacy policy.

Third Party Rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

Entire Agreement
These terms and conditions (as amended from time to time) together with any document expressly referred to in them comprise the entire agreement between you and us.

No waiver
No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.

By enrolling on a Course with us you agree to the following:

We expect all students to behave with a high degree of professionalism and respect at all times.

Hurt no one and break nothing. We have a zero tolerance policy for behaviour that places yourself, others or the teaching environment at risk. Any damage caused will be paid for by the student. Our zero tolerance policy extends to the use of illegal drugs. Also, if you consume alcohol prior to a class you will be excluded.

Attendance and Punctuality
100% attendance and punctuality is expected of all students. If you are absent or late to a class without agreement in advance (see below), you may be kept out of class until a suitable point, which could result in you losing your chance to work during that class and could result in your removal from the course.

In certain extenuating circumstances, an agreed absence may be requested in advance. This request must be made officially by email to the course co-ordinator at classes@thesaloncollective.org in the first instance, giving as much notice as possible. Decisions as to whether an agreed absence may be granted will be at the discretion of the course tutors, communicating via the course co-ordinator.

Where applicable, absences must also be communicated to your colleagues on the course who may be affected by your non-attendance. Where an agreed absence has been granted, you must make every effort to make up for the lost learning (including attending drop-in classes at an additional cost to you to pay for both your place an your partners where your absence requires their additional attendance at drop-in).

Additional classes and preparation
Any preparation or additional classes that may be required outside of No Filter core contact time as advised by your tutors should be fully committed to and completed in a timely manner. All lines must be leared by the dealine set.

Class Rescheduling
We may, on rare occasions, be required to reschedule classes. If this occurs as much notice as possible will be given but students will be required to make every effort to accommodate a new class schedule.

Failure to observe any of the above rules and/or behaviour considered detrimental to learning will result in the student being removed from a course. Please note that your course fees are non-refundable in these circumstances.

Where you are part of a course with ongoing commitment from a company of actors we will circulate your email addresses to your fellow students. The intention of the clause is to facilitate communication between students as a Company of Actors.

You agree not to use the email address of any actors on your course for any reason other than to communicate about the course itself except with their explicit consent to do so.

Any administrative issues may be directed to the course co-ordinator at classes@thesaloncollective.org. Please note, however, that this email address is not permanently manned and a response may take up to 2 business days. Accordingly, this form of communication should not be used for urgent matters, which should be communicated to the company and/or tutors directly.
Please note that social media messaging is not an appropriate form of communication and any messages sent via social media platforms will not be responded to.


The salon:collective is committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.

Data Protection Act 1998 (‘the Act’)
We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data.

Use and collection of personal information
In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details. We will store this data and hold it on computer or otherwise.

We may use information that you provide:
• To register you with our website and to administer it.
• For assessment and analysis, e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.

If you do not want us to use data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.

We may disclose your personal information to third parties:
• In the event we sell or buy any business or assets, in which case we might disclose your personal data to the prospective buyer or seller.
• If we are under a legal duty to disclose or share your personal data in order to comply with or meet any legal obligation.

We collect information directly from you in a number of ways. One way is through our use of ‘cookies’. Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide information to the owners of the website. They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site. Cookies are small text files that are placed on your computer’s hard drive by websites that you visit. They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you. This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit.

Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form.

Where there is a login process relating to buying products or services from us we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits.

The rules about cookies on websites have recently changed. If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser. You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer. You can also delete any cookies that are already stored on your computer’s hard drive. However, please be aware that if you do delete and block all cookies from our website, parts of the site will not then work. This is because some of the cookies we use are essential for parts of our website to operate. Likewise, you may not be able to use some products and services on other websites without cookies.

To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site. Alternatively, you may opt out of receiving information from us by emailing us at our contact details above.

We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will aim to inform you before collecting your data if we intend to use your data for such purposes or we intend to disclose your information to any third party for such purpose. You can exercise your right to prevent this happening by checking certain boxes on the forms we use to collect your data.

You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10. Any request should be sent to our registered address.